Office Box 1808
Oregon City, Oregon 97045-0003
What to do when bad weather delays pick-up of your garbage,
recycling and yard debris
Occasionally, icy or snowy roads make it unsafe for our
trucks to be out. We always do our
best to put the safety of our customers and their property
as well as our employees and equipment first during adverse
weather conditions. Since
weather changes can occur rapidly during bad weather it
is difficult to predict the length of any service delays in
However, in the event of a delay in service, we will do our
best to ensure that service is provided as soon as possible
after the weather improves.
inclement weather conditions, driving may be hazardous and
the collection of garbage, yard debris,
and recycling may be delayed or postponed. In the case of
severe weather, collection will be prioritized in the
WHAT TO DO
recycling and yard debris must be delayed or
postponed due to inclement weather, a reasonable effort will be made
to pick up before the customer’s next scheduled collection
day. Evening and Saturday collections may be necessary.
recycling and yard
debris collection must
be delayed or postponed to the next scheduled collection day, twice
the amount of the current subscribed service level will be collected
on the next regularly scheduled collection day at no additional
We will make
every effort to remedy all weather-related misses in a timely
be aware that while your street may be clear, access to your
neighborhood may not. After
the severe weather event, drivers may need to deviate from their
regular scheduled routes in order to make up snow day misses. This
may impact your collection. We appreciate your patience during this
During inclement weather, please leave your roll carts at the curb. This
will ensure your carts will be emptied when roads are deemed clear
enough for safe passage.
No credits or refunds for missed collections due to inclement
weather or issues beyond hauler control.
collections are not considered missed pickups because the
service is provided in due course. Credits are not available for
postponed collections due to inclement
We do apologize for the inconvenience but please remember we are
making safety a priority during the inclement weather.
Thank you for your patience and understanding!
We are picking up Christmas trees this year but please remember to
cut your tree in half if it is taller than 6 feet. Just set it
out on your normal pickup day and we will pick it up for you no
through Thursday, 8:00 a.m. to 4:30 p.m.
through Thursday, 8:00 a.m. to
and 1:00pm to 4:00pm
8:00 a.m. to 3:00 p.m.
8:00 a.m. to 12:00 p.m.
and 1:00pm to 3:00pm
office is open every week day except: New Year's Day, Memorial Day,
the 4th of July, Labor Day, Thanksgiving, and Christmas.
Our drivers will be providing
service on Thanksgiving and are on the job every weekday except Christmas and New
If your collection day falls on or after Christmas or New Years
day, collection will be one day later that week with Friday customer
serviced on Saturday.
Sign up for access to our web portal that will allow you to
view your bill, make secure payments, and perform a variety of other convenient
Adverse Weather Plan
Services is committed to providing you reliable collection service.
We are also committed to the safety of our drivers and customers.
That’s why we are
reaching out in advance – so you know how we manage weather
interruptions and where you can get collection information if bad
weather forces schedule changes.
By taking a
moment now to review our
Extreme Weather Policy, you can help ensure community safety
when weather creates unsafe road conditions
Thanks you and be
safe, from all of us at Molalla Sanitary Services.
Please click below to review our Extreme Weather Plan
Extreme Weather Policy
Sanitary serves all of Molalla and many unincorporated areas within
Clackamas County. Owned and operated by B&B Leasing, Molalla Sanitary
has been serving the needs of our residents since 1974.
designed this site to answer questions you may have about our services
as well as maintain your account from the web. It is easy to use and
full of information. Thank you for visiting us.
page provides a basic overview of our services. Clicking on any of
the following items will take you down this page to learn more.
Hours | Payments | Collection
Days | Our Services | Where
to Put Your Container | Extra Garbage to Pick
"Extras" | Unacceptable Materials
| Missed Pickups | Credits
| Holidays and Extreme Weather Conditions
| Changes in Your Service | Past
Due Accounts | Problems With Your Bill
| Scattered Trash | Other
Complaints or Problems | Recycling Services
Make an online payment!
garbage customers are billed once every other month; each bill covers
a two-month time period. You may make your payments by sending a check
or money order directly to Molalla Sanitary, P. O. Box 1808, Oregon
City, OR 97045.
drivers work every weekday except Christmas and New Year's.
For trash service we provide
a 20-, 35-, 65-, or 95-gallon
carts. Although it will be your responsibility to keep it clean,
we maintain the container (unless it is damaged due to misuse) throughout
your service with us. With weekly or
monthly trash service, customers are provided with two recycle tubs.
don't ask our drivers to empty barrels, well cans, or underground
to Put Your Container
customers place their garbage cans at the curb, although we are happy
to pick up your can at your house for an additional fee.
special arrangements have been made, your collection point should
never require our drivers to enter a garage, building, or navigate
steps. There must not be low hanging obstructions or wires restricting
the driver's access. These restrictions help protect your privacy,
safety, security, and even your pets-and they reduce the risk to our
drivers. A long driveway without clearance, a driveway in poor condition,
or a driveway with an inaccessible passage, means your can must be
placed at the roadside.
roll carts must always be placed at the roadside.
Please make sure the lid on your
cart/can is completely closed.
Trash can escape from any can or cart that is filled too full, and
on our automated routes, if a roll cart is so full the lid doesn’t
completely close, trash can be scattered when the truck lifts it –
and the driver is not able to see it. Oregon City Garbage will
not be responsible for trash that may be scattered when your
cart or can is over-loaded. Further, if the can or cart is full
beyond capacity, you’ll be charged for an extra pick up.
Garbage to Pick Up
Please let us know by calling us at (503)
click here, if
you want a pick up of extra bags, cans, or boxes. You will be billed for each extra item on your next
trash must be tightly bundled, bagged, or boxed, and it may not weigh
over 40 pounds. Place the extra next to your regular can.
you have a large appliance, furniture, or any other large
items or additional garbage that
needs to be picked up, please notify our office in advance. You can
call us at (503) 829-6183 or contact us via the web by
here. You will be charged an extra fee for these items on your
next regular bill.
following items cannot go in your garbage or recycling containers
under any circumstances: liquid waste, paint, hazardous waste (which
is anything labeled poison or caustic) or any medical sharps.
we inadvertently missed collecting your garbage,
yard debris, or recycling, please contact us
as soon as possible by
clicking here! This
will let us route your problem to our drivers as quickly as possible.
we missed your pickup, you may be asked to set out the
material for pickup on the next business day. There will be no additional
charge, if the volume is no greater than your normal level of service.
that option isn't convenient, call us at (503)
829-6183 to arrange alternate pickup arrangements.
We do not give credit for missed
pickups. If you are missed, call (503) 829-6183 or
click here. We will get you
For vacations or other absences of two or more weeks, let us know in advance
of your regular pick up day and we'll give you a credit for the number
of pick-ups you'll not be using.
and Extreme Weather Conditions
drivers are on the job every weekday except Christmas and New Year's
Day. If these holidays fall on your normal pick up day, set your garbage
out on the next business day, and we'll be there to pick it up.
icy or snowy roads make it unsafe for our trucks to be out. In extreme
weather conditions, we may pick up your garbage late in the day-if
the weather improves. Or, if we cannot be there on your regular day,
set your garbage out on the next business day, and weather permitting,
we'll be there to pick it up.
severe weather conditions we ask that you hold your recyclables until
the bad weather has passed.
in Your Service
change of service will be necessary, for example, if you are moving,
need a different container, or need to change the name on your account.
services page you will find several
options for necessary changes.
request for a change in service, must be made by contacting us via
our web site, by calling us at (503) 829-6183, or by writing us at:
P. O. Box 1808
Oregon City, OR 97045-0003
are responsible for normal charges until we receive a request to change
Please call our office in advance to cancel you
service. Please leave roll carts and recycle bins out for removal on
the final stop date. A charge will be assessed for roll carts
and recycle bins not returned from service address after final stop
date. Charges will remain on the account until all carts and bins
Most residential customers are billed bi-monthly;
the invoice covers the current month and one month in advance.
Residential customers may request electronic monthly billing at any time. Commercial
container customers are billed monthly in advance.
for all regular garbage service are due on the 15th of the month.
accounts are subject to a finance charge after
they become 15 days past due.
finance charge of 1.5% monthly
(18% annual percentage rate) will be applied on any
past due amount, after
applying any payments that may have been received.
Service to delinquent accounts can be
stopped at any time. Further,
if you subscribe to regular garbage
service, and have a past due account, we have the right to
pull our equipment.
If your services are stopped due to
failure to pay, and you want to restart, you will have to :  Pay
your account balance in full;  Pay a 2-month deposit;  Pay a
$5.00 reinstatement fee, and a $10.00 equipment redelivery fee; and  You must ask to be restarted; we
will not restart service without your express desire to do so.
To restart, you can call (503) 829-6183 or email us at
firstname.lastname@example.org. Give your account number and
full address in the text of your email and we will contact you
If your bill is late, please call our office at (503)
829-6183, or email us at
email@example.com, to make
arrangements for payment.
All returned checks will be subject to
a $20.00 NSF Fee.
With Your Bill
there is an error on your bill, please call our office at (503) 829-6183,
send us a letter of explanation, or
if you want to contact us about your bill.
trash is everyone's problem. It is unsightly as well as unsanitary.
It is frequently the first sign of a problem with an animal. Dogs
seem to be the most common culprits, but lately we've had problems
with raccoons and opossums.
you want help of any kind, or need assistance with these kinds of
problem, please call our office at (503) 829-6183, send us a letter
of explanation, or
click here if you want
to contact us about a problem.
Complaints or Problems
there is anything we can do to help, please call our office at (503)
829-6183, send us a letter of explanation, or
here if you want to contact us.
you have weekly garbage service with Molalla Sanitary, you automatically
have recycling pick up services.
here to learn more about these services.